---
title: Zscaler Managed Support | SecureDynamics
description: SecureDynamics provides managed Zscaler support for customers and partners, with case intake, triage, troubleshooting, and delivery-aware follow-through.
image: https://securedynamics.net/hubfs/Globe%20User%20Gray.webp
---

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Managed services support

# Zscaler support backed by delivery-grade expertise

SecureDynamics helps managed services customers and partners get practical support for ZIA, ZPA, Client Connector, Browser Isolation, ZDX, and Zscaler Deception, with accountable engineers who understand deployment context.

[Submit a case](https://securedynamics.net/support#sd-support-form) [Self-help resources](https://securedynamics.net/support#support-resources)

Case intake

## Submit a support case

Include product, priority, business impact, logs, and screenshots where available so the team can move faster.

Loading case form...

### Support with deployment context

Cases are handled by engineers who understand both implementation and ongoing operations.

### Level 1 and Level 2 help

Get structured triage, troubleshooting, escalation support, and clear next-step ownership.

### Adoption-aware follow-through

Support signals can connect into ZBoost, managed services, education, or optimization work.

Faster case resolution

## Give the support team the context they need

Good case detail reduces back-and-forth and helps the right engineer start in the right place. Use the form to capture impact, product area, priority, symptoms, and supporting evidence.

### Clear subject

Name the product, symptom, and business impact so triage starts cleanly.

### Priority and impact

Use Low, Medium, or High priority and explain who or what is affected.

### Evidence attached

Upload logs, screenshots, packet captures, or Client Connector details where available.

### Escalation path

When needed, support can connect to deployment, managed services, or Zscaler escalation.

Support motion

## A structured path from case intake to next action

SecureDynamics keeps support practical and accountable: capture the issue, triage the impact, troubleshoot with deployment context, and identify the next best action for the customer.

1. 01 **Submit** *Capture the product, priority, subject, description, and supporting files.*
2. 02 **Triage** *Route the case by product, impact, managed service context, and urgency.*
3. 03 **Troubleshoot** *Work the issue with support and delivery knowledge in the same conversation.*
4. 04 **Follow through** *Connect recurring signals to policy review, ZBoost, education, or managed services.*

Self-help resources

## Client Connector references for immediate troubleshooting

These Zscaler resources can help resolve common Client Connector questions before a case is submitted, or give you better context to include in the support request.

[Client Connector errors *Review common error states and likely causes.*](https://help.zscaler.com/client-connector/zscaler-client-connector-errors) [Processes allowlist *Check process guidance for allowlist troubleshooting.*](https://help.zscaler.com/client-connector/zscaler-client-connector-processes-allowlist) [Connection status errors *Use status details to narrow the issue.*](https://help.zscaler.com/client-connector/zscaler-client-connector-connection-status-errors) [Troubleshooting Client Connector *Follow Zscaler's Client Connector troubleshooting guide.*](https://help.zscaler.com/zscaler-client-connector/troubleshooting-zscaler-client-connector)

Need support now?

## Open a case with the context your support team needs

Submit the case details and attach supporting evidence so SecureDynamics can help keep Zscaler outcomes moving.

[Submit a case](https://securedynamics.net/support#sd-support-form) [Explore managed services](https://securedynamics.net/services?hsLang=en)

![Globe User Gray](https://securedynamics.net/hubfs/Globe%20User%20Gray.webp "Globe User Gray")

Please also check out our [Knowledge Base](https://securedynamics.net/kb?hsLang=en) for immediate self help. 

### The best help available...

Note that all of our engineers are Delivery Services as well as Support Services certified, meaning your experience for all Level 1 and Level 2 cases will be done by those who are deeply experienced at both implementing as well as supporting ZIA and ZPA.

##### Self Help Resources

- [Client Connector Error Messages](https://help.zscaler.com/client-connector/zscaler-client-connector-errors)
- [Client Connector Allow List](https://help.zscaler.com/client-connector/zscaler-client-connector-processes-allowlist)
- [Connection Status Errors](https://help.zscaler.com/client-connector/zscaler-client-connector-connection-status-errors)
- [Troubleshooting Zscaler Client Connector](https://help.zscaler.com/zscaler-client-connector/troubleshooting-zscaler-client-connector)

 

 

 

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