Managed services support

Zscaler support backed by delivery-grade expertise

SecureDynamics helps managed services customers and partners get practical support for ZIA, ZPA, Client Connector, Browser Isolation, ZDX, and Zscaler Deception, with accountable engineers who understand deployment context.

Submit a case Self-help resources

Support with deployment context

Cases are handled by engineers who understand both implementation and ongoing operations.

Level 1 and Level 2 help

Get structured triage, troubleshooting, escalation support, and clear next-step ownership.

Adoption-aware follow-through

Support signals can connect into ZBoost, managed services, education, or optimization work.

Faster case resolution

Give the support team the context they need

Good case detail reduces back-and-forth and helps the right engineer start in the right place. Use the form to capture impact, product area, priority, symptoms, and supporting evidence.

Clear subject

Name the product, symptom, and business impact so triage starts cleanly.

Priority and impact

Use Low, Medium, or High priority and explain who or what is affected.

Evidence attached

Upload logs, screenshots, packet captures, or Client Connector details where available.

Escalation path

When needed, support can connect to deployment, managed services, or Zscaler escalation.

Support motion

A structured path from case intake to next action

SecureDynamics keeps support practical and accountable: capture the issue, triage the impact, troubleshoot with deployment context, and identify the next best action for the customer.

01 Submit Capture the product, priority, subject, description, and supporting files.
02 Triage Route the case by product, impact, managed service context, and urgency.
03 Troubleshoot Work the issue with support and delivery knowledge in the same conversation.
04 Follow through Connect recurring signals to policy review, ZBoost, education, or managed services.

Self-help resources

Client Connector references for immediate troubleshooting

These Zscaler resources can help resolve common Client Connector questions before a case is submitted, or give you better context to include in the support request.

Client Connector errors Review common error states and likely causes. Processes allowlist Check process guidance for allowlist troubleshooting. Connection status errors Use status details to narrow the issue. Troubleshooting Client Connector Follow Zscaler's Client Connector troubleshooting guide.

Need support now?

Open a case with the context your support team needs

Submit the case details and attach supporting evidence so SecureDynamics can help keep Zscaler outcomes moving.

Submit a case Explore managed services