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title: ZIA, ZPA & ZDX Operations Guides | SecureDynamics
description: Practical ZIA, ZPA, and ZDX operations guides from SecureDynamics. Prevent repeat issues, troubleshoot with evidence, and copy templates for your own IT team.
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[Home](https://securedynamics.net/?hsLang=en) / [Resources](https://securedynamics.net/resources?hsLang=en) / Operations Guides

SecureDynamics Operations Guides · ZIA · ZPA · ZDX

# Make great operations part of every day.

Your Zscaler investment should mean dependable access, effective protection, and a team that knows what to do next. Put SecureDynamics deployment and MSSP experience to work with practical guides you can read, copy, and make your own.

[Explore the three guides](https://securedynamics.net/operations-guides#guides)[Make them yours](https://securedynamics.net/operations-guides#make-it-yours)

Practical operating routinesEditable customer templatesLiving, community-informed guidance

Your operations library

## Three services. A clearer way to run each.

Choose the service you operate. Each guide connects everyday checks, troubleshooting, ownership, and improvement to real business work. Open a cover to read the living Google Doc.

[![Cover of the SecureDynamics ZIA Operations Guide](https://securedynamics.net/hs-fs/hubfs/secure-dynamics/operations-guides/zia-cover.png?width=610&height=790&name=zia-cover.png)Open guide ↗](https://docs.google.com/document/d/1M58dOyW_KlzEOKsJyHeYjmPODosuf9vQnyBjCmnEhdY/edit)

Internet & SaaS protection

### ZIA Operations Guide

Keep work moving. Keep protection working.

Turn Zscaler Internet Access into a dependable daily service. Build a healthy baseline, investigate blocked or slow applications, and keep policy changes small and recoverable.

- Traffic forwarding, PAC files, and TLS/SSL inspection
- Web, Firewall, and DNS Insights troubleshooting
- Daily checklists, exception records, and backup handover

For IT teams of one to five operating ZIA.

[Read the ZIA guide ↗](https://docs.google.com/document/d/1M58dOyW_KlzEOKsJyHeYjmPODosuf9vQnyBjCmnEhdY/edit)

[![Cover of the SecureDynamics ZPA Operations Guide](https://securedynamics.net/hs-fs/hubfs/secure-dynamics/operations-guides/zpa-cover.png?width=610&height=790&name=zpa-cover.png)Open guide ↗](https://docs.google.com/document/d/1JXkPidmm6pYMKgQiOgjfk1nGiK6oQB_vi49RCT7qQ_4/edit)

Private application access

### ZPA Operations Guide

Give people the access they need. Prove it works.

Make Zscaler Private Access easier to own. Understand the application path, keep App Connectors healthy, and handle access requests with clear allow-and-deny tests.

- Application access, identity, and connector health
- Practical access and performance investigations
- Reversible changes, ownership, and reusable records

For IT teams of one to five operating ZPA.

[Read the ZPA guide ↗](https://docs.google.com/document/d/1JXkPidmm6pYMKgQiOgjfk1nGiK6oQB_vi49RCT7qQ_4/edit)

[![Cover of the SecureDynamics ZDX Operations Guide](https://securedynamics.net/hs-fs/hubfs/secure-dynamics/operations-guides/zdx-cover.png?width=610&height=790&name=zdx-cover.png)Open guide ↗](https://docs.google.com/document/d/1oYcTrIWPzNndj6Dzi21ONW0Ji7GvAuabGNiEJBHpgQE/edit)

Digital employee experience

### ZDX Operations Guide

Turn “it’s slow” into a useful next action.

Start with the ZDX capabilities you already own. Monitor priority applications, capture device and network evidence, and route incidents to the owner best placed to help.

- A practical Basic / Standard starting path
- Application monitoring, useful alerts, and incident triage
- Clear license gates for advanced diagnostics and automation

For small businesses through larger commercial teams.

[Read the ZDX guide ↗](https://docs.google.com/document/d/1oYcTrIWPzNndj6Dzi21ONW0Ji7GvAuabGNiEJBHpgQE/edit)

Why this matters

## A working connection is only the beginning.

The real test is whether your people can do their jobs, your controls work as intended, and your team can respond when something changes. These guides help turn a deployed platform into an operating service your business can rely on.

### Prevent the next repeat issue.

Establish what healthy looks like, give meaningful alerts an owner, and review recurring exceptions. A small, dependable routine helps you find gaps before they become another urgent ticket.

### Find the cause with evidence.

Capture the failed action, affected user, application, and time. Follow a structured investigation so your team can narrow the problem, involve the right owner, and verify that work is restored.

### Get more from what you own.

Separate capabilities that are licensed, enabled, and tested. Use business outcomes to choose the next improvement, with clear prerequisites for optional features and automation.

Built for the people doing the work

## Useful when you wear more than one hat.

You should not need a large operations center to run Zscaler well. ZIA and ZPA start with IT teams of one to five. ZDX builds from a practical foundation toward the needs of larger commercial teams.

One person may cover several roles. A named backup, clear escalation path, and a few tested procedures make that responsibility easier to share.

- **Know where to start**Use the guide when you inherit a service, begin routine care, or receive a new incident.
- **Keep the records that help**Adapt the checklists and worksheets for application owners, incidents, changes, exceptions, and handover.
- **Make changes with a way back**Define a bounded test, check the result, and retain a rollback path before expanding.
- **Improve at a sustainable pace**Get the essentials working first. Add deeper reporting and automation when there is a clear purpose and owner.

Make it yours

## A shared starting point. Your own operating guide.

These are living templates. The most useful version is the one that reflects your people, applications, licensed services, and ways of working.

01

### Open and copy.

Read the guide in Google Docs, then choose **File → Make a copy** for your organization’s version. Sign in to Google to save your copy.

02

### Adapt and test.

Add your administrator, backup, application owners, support contacts, and critical business tests. Keep the procedures that fit your environment and validate them with your team.

03

### Keep it useful.

Review your copy after meaningful changes and handovers. Return to the shared guide for improvements, then incorporate the updates that fit your own service.

### Deploying with SecureDynamics?

During a SecureDynamics deployment, we create and tailor your copy with you—so the handover includes an operations guide built for your business.

[Talk to our team](https://securedynamics.net/contact?hsLang=en)

Experience, shared

## Help raise the standard for everyday operations.

SecureDynamics brings deployment and MSSP experience into guidance customers can actually use. The collection is authored by Kevin Peterson, with Shameel Ahmed co-authoring the ZPA guide.

Customers, partners, administrators, and practitioners can help improve these living documents. Tell us about a technical gap, a missing scenario, or a simpler way to explain a procedure.

### Contribute an improvement.

Contact SecureDynamics to request commenter access. Include the guide name, the Google account you want authorized, and a brief description of your suggestion. Supporting sources and proposed wording help our engineers review it.

[Request commenter access](https://securedynamics.net/contact?hsLang=en)

Keep customer information, credentials, and raw logs out of shared comments.

Continue your work

## More practical help from SecureDynamics.

[SSL Bypass Library →](https://securedynamics.net/ssl-bypass-library?hsLang=en)[ZCC Log Explorer →](https://securedynamics.net/zcc-log-explorer?hsLang=en)[Zscaler training →](https://securedynamics.net/education?hsLang=en)[Knowledge Base →](https://securedynamics.net/kb?hsLang=en)

Independent SecureDynamics guidance, informed by field experience and linked product documentation. Confirm current product instructions and the capabilities available in your tenant before making changes.

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