---
title: Exporting Logs from Zscaler Client Connector with Packet Captures
description: "This article provides step-by-step instructions on how to export logs from the Zscaler Client Connector (ZCC) for troubleshooting and analysis. Note: Before reproducing the issue click on the clear lo"
---

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# Exporting Logs from Zscaler Client Connector with Packet Captures

### **Overview**

This article provides step-by-step instructions on how to export logs from the Zscaler Client Connector (ZCC) for troubleshooting and analysis.

### **Prerequisites**

- Administrator or user access to the endpoint running the Zscaler Client Connector.
- Installed Zscaler Client Connector (ZCC) application.
- Internet connectivity.

### **Exporting Logs**

**Note:** Before reproducing the issue click on the clear logs from More button to clear the history of logs from Zscaler client and to collect the fresh logs. 

To export logs and perform a packet capture using the Zscaler Client Connector, follow these steps:

#### **1. Enabling Packet Capture:**

Initiate a packet capture to record network traffic during an issue:

![Troubleshooting Zscaler Client Connector | Zscaler](https://help.zscaler.com/downloads/tech-pubs-drafts/client-connector-draft-articles/troubleshooting-zscaler-client-connector-doc-55419/Troubleshoot_macOS.png)

- **For Windows:** 
    1. Open the Zscaler Client Connector application.
    2. Navigate to the 'More' section.
    3. Click on 'Start Packet Capture' before reproducing the issue.
    4. After the issue occurs, return to the same section and click 'Stop Packet Capture'.
- **For macOS:** 
    1. Open the Zscaler Client Connector application.
    2. Go to the 'More' section.
    3. Select 'Start Packet Capture' prior to reproducing the issue.
    4. Once the issue has been reproduced, click 'Stop Packet Capture'.

The packet capture files are saved in the following locations:

- **Windows:** %ProgramData%\\Zscaler\\log-\<random\_numbers\>
- **macOS:** /Library/Application Support/com.zscaler.Zscaler

These files typically have names like CaptureAdapters\_\<timestamp\>.pcap and CaptureLWF\_\<timestamp\>.pcap.

#### **2. Exporting Logs**

#### **Method 1: Using the Zscaler Client Connector UI**

1. **Open Zscaler Client Connector**: 
     - Click on the ZCC icon in the system tray (Windows) or the menu bar (Mac).
2. **Access the Support Tab**: 
     - Click on the **More** button (three dots) in the top-right corner.
     - Select **Support**.
3. **Generate Logs**: 
     - Click on **Collect/Export Logs**.
     - Wait for the process to complete. This may take a few minutes.
4. **Save and Export**: 
     - Once the logs are collected, a ZIP file containing the logs will be generated.
     - Choose a destination folder and save the file.

![Configuring User Access to Logging Controls for Zscaler Client Connector |  Zscaler](https://help.zscaler.com/downloads/z-app/configuring-policy-and-administration-settings/zscaler-app-support-settings/app-supportability/configuring-user-access-logging-controls-zscaler-client-connector/Client-Connector-More-Window-icon-shortcut-menu_3.png)

#### **Method 2: Using Command Line (Windows)**

1. Open **Command Prompt** as an Administrator.
2. Run the following command to collect logs:  
   "C:\\Program Files (x86)\\Zscaler\\Zscaler\\ZscalerSupportTool.exe" /log
3. The logs will be collected and saved in a ZIP file within the default log directory.

#### **Method 3: Using Command Line (Mac)**

1. Open **Terminal**.
2. Execute the following command:  
   /Applications/Zscaler/ZscalerSupportTool.app/Contents/MacOS/ZscalerSupportTool --log
3. The logs will be collected and saved in a ZIP file.

### **Uploading Logs to SecureDynamics ticketing tool**

Follow below link to open an ticket with us and to upload the logs

[Submit Case](https://cm360.securedynamics.net/support?hsLang=en)

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